Serve your customers after the repair is finished.
Be there before the next problem becomes an emergency.
Your customers trust you with their computers, their memories, their accounts, and often their fear that something has gone wrong. Aurora Care Online helps you continue caring for them after they leave your counter.
Give them calmer guidance, safer browsing, fake virus alert cleanup, regular computer care, and a direct path back to the shop they already trust. You serve them better—and your business gains dependable recurring revenue.
The repair ends. Your care should not.
Your customer. Your relationship.
Aurora strengthens the relationship your customer already has with your shop.
Your customer trusted you. That trust should not end at checkout.
You repaired the computer. You removed the fake alerts. You explained what happened. Then the customer went home—and a few weeks later another frightening message appeared. For many people, especially seniors and those who are not comfortable with technology, the repair itself is only part of the problem.
They do not just need a cleaner computer. They need someone they trust to keep looking out for them. Aurora Care Online gives your shop a practical way to remain that trusted person long after the invoice is paid.
Stay connected
Your customer has a clear path back to the same local shop that already knows them.
Turn care into continuity
Ongoing care creates lasting value for the customer and dependable income for your shop.
Step in before the next emergency
Help before a frightening message, unsafe page, failed update, or small problem becomes a crisis.
Built by a repair shop that understands the responsibility. Aurora Care Online was created by Denali Computers after years of watching good people become frightened, confused, and vulnerable after they left the repair counter.
Will your customers face the next problem alone?
The next fake infection warning, browser message, suspicious website, failed update, or confusing change is probably coming. The question is whether your customer will face it alone—or whether your shop will still be there for them.
Repeat fake alerts
Customers return because frightening fake virus messages and website notifications start stacking up again.
Unsafe browsing pressure
Scam pages push people to call, pay, download, or act quickly before they have time to think.
One-time repair income
Traditional repairs create income once. Aurora helps shops add ongoing value after the customer leaves.
Unplanned support calls
Customers call with small questions that consume time but may never become billable service.
Your customers trusted you with more than a computer.
They trusted you with personal files, family photos, email, passwords, accounts, and questions they may have been embarrassed to ask anywhere else.
They came to your shop because they wanted a real person—not another company treating them like an account number, pushing another upgrade, or sending another confusing message.
Aurora helps you honor that trust. It gives your customer a calm system that points them back to the local business they already know when something does not feel right.
The real question: Will they face the next frightening message alone, or will your shop still be there for them?
A simple way to keep serving them.
Offer continued care
Invite customers who need more than a one-time repair into an ongoing care relationship with your shop.
Set them up before they leave
Enroll the customer, connect their computer, and make sure they know exactly how to reach you.
Aurora watches the everyday problems
The customer receives simple care checks, safer browsing help, fake alert cleanup, and clear guidance when something needs attention.
Your shop remains their care provider
You keep serving the customer, build recurring income, and stay connected before the next emergency.
More than a repair. Ongoing care they can understand.
Aurora is built for seniors, families, grandparents, and everyday computer users who need calm guidance instead of confusing technical messages.
Computer care checks
Simple checks help customers understand when something needs attention.
Safer browsing
Customers receive clear help when a website does not look safe.
Fake virus alert cleanup
Aurora helps stop frightening website messages that stack on the side of the screen.
Helpful updates
Customers receive clearer guidance when updates or computer-care steps need attention.
Email and message guidance
Plain-language help for suspicious messages, links, and online pressure.
Real support options
When software alone is not enough, the customer has a clear path to request help.
The tools to serve customers properly—without an enterprise price tag.
Approved Aurora partners also receive a lightweight business system built for independent repair shops. It keeps the customer, computer, repair history, payments, communication, and support connection together.
Customers and work orders
Track customer details, computers, repair history, notes, work orders, and service progress in one place.
Stripe payments
Accept payments, manage invoices, and support recurring services through a simple Stripe connection.
Customer communication
Keep email, service notes, updates, and customer history connected to the correct record.
Remote support linked to the customer
The enrolled computer is connected to the customer record, making it easier to identify the device, review history, and begin approved support.
Host it yourself when you can.
If your shop has a suitable server, you can host the partner platform in your own environment. You control your customer records, access, and storage. This is the model we prefer because your clients and business data should remain under your control.
Need hosting instead?
A hosted option can also be discussed. We are here to support your shop—not take control away from it.
Approved Aurora partners receive the partner business system without an additional software license charge.
Independent shops should not need an enterprise-sized monthly bill just to care for customers professionally.
Start by serving a small group better.
We are inviting selected independent shops to begin with a small group of customers. Prove the care experience, learn what your customers need, and grow only when it feels right for your business.
A pilot may include:
Clear answers before you apply.
Will Denali Computers take my customers?
No. The partner program is built to support your relationship. Your customer trusted you. That trust should not end at checkout.
What business tools are included?
Approved partners receive access to customer records, work orders, repair history, invoicing, Stripe payments, email tools, and linked remote support.
Can I host the system myself?
Yes. If you have a suitable server, self-hosting is preferred so your customer data remains under your control. A hosted option can also be discussed.
Is Aurora an antivirus replacement?
No. Aurora works alongside Windows protection and focuses on safer browsing, fake alerts, computer care, and clear support.
Can I see pricing before joining?
Approved applicants receive private partner pricing, earnings details, and the pilot agreement.
Can I start with only a few customers?
Yes. The pilot is intentionally designed to begin with a small, manageable group.
Give your customers more than a completed repair.
Your customers already trust you. Request the private partner information, see the system, and learn how Aurora can help you keep serving them after they leave your shop.
Your customers already trust you. Let’s help you keep serving them after they leave the shop.
Built by a Repair Shop
Created by Denali Computers from real customer problems and real service experience.
Your Customer Stays Yours
The program is designed to strengthen your customer relationship, not replace it.
Start with a Pilot
Begin with a small group before making a larger commitment.
Private Partner Details
Pricing, earnings, agreements, and internal materials are shared only with approved applicants.